How to Complain or Comment
We recognise that there may be times when you are not satisfied with our service and you may wish to inform us. As a patient, you may prefer to ask someone you trust to make a complaint on your behalf. Ideally you should raise your concerns immediately with a member of staff. They may be able to resolve the problem straight away without the need for a formal complaint.
The Chief Executive/ Director of Patient Services
Peace Hospice
Peace Drive, Watford
Herts WD17 3PH
What will happen to my complaint?
Whether you make your complaint verbally or in writing we will:
The Care Quality Commission
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8TG
020 7448 9200.
For additonal information please download our leaflet:
How to Complain (pdf)
We recognise that there may be times when you are not satisfied with our service and you may wish to inform us. As a patient, you may prefer to ask someone you trust to make a complaint on your behalf. Ideally you should raise your concerns immediately with a member of staff. They may be able to resolve the problem straight away without the need for a formal complaint.We aim to give the best possible care to our patients, their families and carers. If you have an idea or suggestion which you feel would benefit others who use our services, please let us know.
If you are pleased with the services we have provided, please tell us. Staff always welcome comments from patients and clients who have been satisfied with the care they have received. We also have a comments and suggestion box in the reception area of our Hospice should you wish to use it. However, if you do wish to proceed with a formal complaint you can do so by talking to a staff member, either in person or by phone. You may also put your complaint in writing to:
If you are pleased with the services we have provided, please tell us. Staff always welcome comments from patients and clients who have been satisfied with the care they have received. We also have a comments and suggestion box in the reception area of our Hospice should you wish to use it. However, if you do wish to proceed with a formal complaint you can do so by talking to a staff member, either in person or by phone. You may also put your complaint in writing to:
The Chief Executive/ Director of Patient Services
Peace Hospice
Peace Drive, Watford
Herts WD17 3PH
What will happen to my complaint?
Whether you make your complaint verbally or in writing we will:
- Register it in the Peace Hospice Complaints Register.
- Acknowledge it in writing within 5 working days.
- Send you a copy of our complaints procedure.
- Investigate your concerns thoroughly.
The Care Quality Commission
Finsbury Tower
103-105 Bunhill Row
London
EC1Y 8TG
020 7448 9200.
For additonal information please download our leaflet:
How to Complain (pdf)